Refund and return policy

General preamble

Colombo Audio Electronics is an artisan company offering the best customer service, therefore we adapt to the standard return policies by the way we need to expose our position:

When you buy from our catalog, except in rare cases where the item is already in stock, first of all one of our employees takes care of scheduling the handcrafting process, this time may vary according to the queue and the amount of work in that period. When that time comes the production begins: milling, drilling, painting, then building the electronic circuit, assembling the mechanical components, wiring and final testing. At this point we prepare the documentation for the shipment and we make sure with the utmost care the product you have purchased arrives directly in your hands in the shortest time possible and in maximum safety.

What you buy on this website and e-commerce, or more generally from this company, is NOT simply an “product”; when you buy an boutique (artisanal) product you are buying an idea, the time, the passion, the sweat, the tears, the joys and the emotions of those who physically realize what you have purchased.

A return of your choice breaks down everything and translates it all into a DEFEAT for everyone: for us who have nullified our efforts by failing in our mission; for you who have not understood the value (not only economic) of what you have bought; for all the other customers who are waiting for their product to be created, to whom you have contributed to lengthen their waiting time by frustrating ours.

That said, if you still want to return a product, find the procedure in the next paragraphs.

Overview

The refund and return policy lasts 14 days, after this period we cannot offer you a refund or any exchange for other products.

The first thing to do if you want to make use of this right is to contact us by email at info@colomboaudioelectronics.it, or, by phone or WhatsApp at +393933231175 providing a reason why you want to make the return, this reason must demonstrate common sense and good faith, any return requests with non-compliant reasons or submitted for ulterior motives will not be accepted.

To be eligible for a return, your item must be in perfect condition and in the same condition in which you received it.

Several types of goods are exempt from returning: goods such as consumables cannot be returned.

Items not allowed

There are some situations in which the return cannot be accepted:

Items with obvious signs of use;

Customized items by customer request;

Third-party add-on material that has been opened;

Any item not in its original condition, damaged components or missing parts for reasons not due to our errors;

Reason for non-compliant return;

Items purchased on sale or with discount codes.

Refunds

Once your return has been received and inspected, we will send you an email to notify we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, the refund will be processed and a credit will automatically be applied to your credit card or payment method used during the purchase, within 3 business days.

Refundable amount

In the event of a request for a full refund, once the returned item has passed inspection, a credit will be made for the amount paid at the time of purchase minus 10% for management costs (invoicing, credit note and reconditioning). Furthermore, any shipping costs and import/customs clearance costs will not be refunded. In the case of returns from countries outside the European Union, we may be charged additional customs clearance costs for import which we will retain from the amount we will refund.

Products on sale

Only regular priced items can be refunded. Items on sale cannot be refunded.

Exchange

È possibile scambiare l’articolo con un altro prodotto adeguando eventuali differenze di prezzo, inviaci una mail a: info@colomboaudioelectronics.it

Shipping and returns

The shipping costs to return your item will be at your expense, any costs (customs, special or handling) are not refundable. All shipping and customs clearance costs will be deducted from your refund.

If you are returning very expensive items, you may want to consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee receipt of the item you are returning.

info@colomboaudioelectronics.it